Unforeseen Circumstances

The itineraries may be subject to modifications for reasons outside the control of the Organizer or as a result of problems which may causes changes in the operation of the network on wich circulate the Tourist Trains.

In these cases, the organisers will adopt the necessary solutions to continue with the trip, without any extra cost to passengers. If passengers continue the trip under the new circumstances, they tacitly accept the solutions proposed.

Method of Payment

• Regular trips: To book a place, once the reservation confirmation has been sent by Tourist Trains, the Travel Agency or Client will assume the full responsibility to pay Luxury Tourist Trains for 40% of the total price set, minus commission. The remaining 60% must be paid at least 15 days prior to the start of the journey. In the event of possible cancellations, and taking into account the deadlines established in these general conditions, the appropiate fee will be applied whenever there is a witten agreement, regardless of whether the initial 40% has been paid.
• Charter trips: To book a charter journey (outside the regular season), Travel Agencies or Clients must pay 40% of the total of the fixed costs quoted for the trip. At that moment, the Organisation will block that date, so that it is booked. The remaining 60% must be paid at least 30 days before the start of the trip.

Bank Account No. for Payments

All deposits for Luxury Tourist Trains will be made by bank transfer, in euros, to:

Banco Sabadell

Príncipe de Vergara, 125 - 28002 Madrid

Holder: Luxury Trains-Renfe

Account number: 0081 0300 6800 0183 1390

I.B.A.N.: ES87 0081 0300 6800 0183 1390

SWIFT: BSABESBB 

Once the transfer is made the form confirming payment must be send by email (trenesturisticosdelujo@renfe.es) or fax (+34 985 981 710) to the Organisation of Luxury Tourist Trains.

Cancellations

The Travel Agency or Client may cancel reservations at any time, from then onwards it will be entitled to the return of any amounts paid, minus 15% ot the total, as registration and reservation guarantee fee, wich will increase as follows:

• Cancellations  between 30 and 15 days : 25% of the total .
• Cancellations  between 14 and 05 days: 50% of the total .
• Cancellations  between 04 and 01 days: 80% of the total .
• Cancellations  with less than 24 hours or failure to turn up: 100% of the total .

Once the reservation has been formalised, appropiate cancellation fees will apply. A deadline of 4 days for national agencies ansd 7 days for intenational agencies is set for the receipt by FEVE´S Tourist Trains of the deposit each agency must make in order to confirm the bookings, in accordance with the relevant General Booking Conditions.

Penalties for changing one departure for another one: See more  

Luxury Tourist Trains recommends purchasing travel insurance to cover cancellation expenses through your agency or insurance company

Click to download the General Terms and Conditions.